Google Workspace & Business Profile Owners

What you would do

• Manage and maintain an active Google Business Profile for your business, staying current with platform features and functionality
• Respond to customer inquiries and manage online reputation through the profile interface
• Update business information, hours, services, and offerings to reflect operational changes
• Share feedback on your experience using the platform based on your direct, ongoing engagement

Who they want

• Active owner or administrator of a verified Google Business Profile with demonstrated consistent engagement
• Minimum one year of active profile management history preferred, though newer business owners demonstrating regular engagement are welcome
• Functional understanding of managing business listings, customer responses, and online presence updates
• Business operating in hospitality and lodging, food and beverage, retail and shopping, or professional and trade services

What the interview asks about

1. 1.Profile feature usage and depth

   Your hands-on familiarity with which features you use regularly, which drive customer behavior, and which remain untouched reveals which platform capabilities matter most to real operators.

   For example: “Walk me through your profile activity from last quarter. Which features did you prioritize? How did you measure their impact on customer engagement?”

2. 2.Reputation and customer interaction patterns

   Your direct experience managing customer responses and feedback shapes how the platform can better serve both business owners and customers.

   For example: “You received a one-star review citing slow service, and a five-star review praising your selection. Describe how you decided whether to respond to each, what you wrote, and whether the review and your responses affected subsequent customer inquiries.”

3. 3.Operational constraints and marketplace realities

   Insights from business owners about what information matters most and how platform constraints affect their ability to compete ground assessments in real-world operations.

   For example: “Describe a time when Google Business Profile features or limitations made it difficult for you to convey important information to potential customers. What information were you trying to communicate, and how did the gap affect your business inquiries?”

4. 4.Competitive positioning within your vertical

   Your experience in your specific industry vertical lets you assess whether the profile helps or hinders you relative to competitors in the same space.

   For example: “In your sector, how do competitors typically use their profiles? Describe one aspect where you have a stronger presence than competitors and one area where you struggle to differentiate through the platform.”

A task you may get

Audit your own Google Business Profile for completeness and competitiveness. Report what's missing, why it matters, and your plan to fix it within 30 days.

How to prepare

• Review your Google Business Profile analytics over the past 6 months; note which metrics matter most to your business and which features drive customer actions
• Examine 5 to 10 competitor profiles in your sector to identify feature usage patterns, review response strategies, and common information completeness gaps
• Prepare specific examples of how profile visibility or customer interaction through the platform has affected your business outcomes

The facts

Pay

$0–60/hr

Hours

Hourly

Where

Remote

Open to

GBR, USA, CAN, NZL, AUS, GBR, USA, AUS, NZL

Field

Business Operations

Posted

2/26/2026

Places left

25

We wrote this page from the public Mercor listing. It may be out of date, so read the full posting before you apply.