$80/hr · Mercor · Hourly, 20 hours a week
An insurance operations specialist creates policy administration scenarios, grades AI-generated responses against operational standards, and coaches AI systems on policy servicing workflows.
What you would do
- Design realistic policy administration scenarios involving applications, binding, issuance, servicing, renewals, and cancellations
- Develop deliverables including workflow guidance, transaction analysis, handling protocols, and compliance checks
- Compose reference-quality responses demonstrating experienced-level policy administration reasoning
- Grade AI model outputs using structured rubrics covering accuracy, completeness, procedural sequencing, and standard compliance
- Identify errors in effective dating, missing documentation, improper transaction sequencing, and operational misunderstandings
Who they want
- 2+ years professional experience in policy administration, underwriting operations, or insurance servicing functions
- Understanding of the complete policy lifecycle from intake through issuance, servicing, renewal, and termination
- Practical experience with policy administration systems, workflow management, transaction controls, or quality oversight
- Ability to translate procedural requirements into precise operational execution steps
- Excellent written communication, strong process discipline, and meticulous attention to operational detail
Main skills
What the interview asks about
1.Realistic scenario construction
Crafting authentic policy scenarios requires knowing operational constraints, transaction dependencies, and service timelines that determine procedural correctness.
For example: “Design a scenario involving a policyholder requesting a mid-term endorsement on a commercial policy with a claims history. Specify the workflow steps, documentation requirements, and potential complications.”
2.Procedural error identification
Spotting mistakes in transaction sequencing, effective dates, or documentation gaps depends on mastery of policy lifecycle workflows and system controls.
For example: “Review an AI-generated renewal decision where it skipped a required audit step before issuing updated terms. Explain why this violates operational standards and what documentation gap it represents.”
3.Administrative-underwriting distinction
Separating execution decisions from underwriting judgments is crucial to accurate grading, since policy administration focuses on workflow, not risk evaluation.
For example: “An AI response declines a policy amendment citing underwriting concerns instead of following the correct servicing process for declinations. How would you grade this and what feedback would clarify the distinction?”
4.Transaction control application
Understanding workflow controls, transaction sequencing, and exception handling ensures realistic scenario design that trains models on actual operational constraints.
For example: “Create a scenario where a cancellation request arrives during the grace period with a renewal in progress. Describe the correct transaction sequence and identify common procedural mistakes.”
5.Quality standards documentation
Clear written feedback on procedural correctness helps research teams understand why specific operational sequences and documentation matter to model reasoning.
For example: “Write detailed feedback on an AI response to a policy reinstatement request, covering what it got right operationally and what steps or documentation requirements it missed.”
A task you may get
Candidates receive scenarios involving applications, renewals, endorsements, and cancellations, then grade AI-generated responses using a procedural-accuracy rubric and provide detailed written feedback.
How to prepare
- Study the complete policy lifecycle from application through issuance, servicing, renewal, and termination in your area of expertise
- Review common policy administration errors in documentation, dating, and transaction sequencing to build pattern recognition
- Understand how policy administration systems track transactions, manage workflows, and enforce procedural controls
- Research the operational differences between policy administration, underwriting, claims, and actuarial decision-making
The facts
- Pay
- $80/hr
- Hours
- Hourly, 20 hours a week
- Where
- Remote · Remote United States, Canada, or United Kingdom
- Open to
- USA, CAN, GBR, AUS, NZL, IRL, MLT, NLD, SWE, DNK, NOR, FIN, DEU, AUT, BEL
- Field
- Business Operations
- Posted
- 8/25/2026
- Places left
- 3
We wrote this page from the public Mercor listing. It may be out of date, so read the full posting before you apply.