Training Turk

Mercor listing

Non-Physician Admin (CL Funnel)

$50–65/hr

The role in one line

A healthcare operations specialist who creates authentic administrative scenarios to train and evaluate AI agents in medical billing, coding, and revenue cycle work.

Written by Training Turk from the public listing; it may be incomplete or out of date. Read the full posting on Mercor.

What you would do

  • Design complex healthcare administrative scenarios grounded in genuine workplace situations - denials, coding disputes, authorization challenges, regulatory compliance issues
  • Assemble supporting records - claim files, EOB statements, appeal correspondence, medical charts, payer communications - to establish realistic context
  • Write structured AI-evaluation tasks that require problem-solving judgment across healthcare IT systems, regulations, and financial processes
  • Grade AI-generated responses using professional standards, documenting where solutions succeed or mishandle regulatory, operational, or financial considerations
  • Develop clear evaluation rubrics explaining why certain approaches align with healthcare best practices and compliance requirements

Who they are looking for

  • 2+ years current hands-on experience in healthcare back-office roles such as medical coding, denials management, prior authorization, or payer-side operations
  • Direct proficiency with payer portals (Availity, Optum, Waystar, Office Ally), practice-management platforms, coding software, and clearinghouse systems
  • Documented ownership of exceptions such as managing appeals, conducting coding audits, or leading EHR implementations
  • Familiarity spanning multiple care settings (hospital, clinic, surgery center, skilled nursing, home health, behavioral health, pharmacy, dialysis) or both provider and payer sides
  • Availability for 10+ hours weekly, hourly contract work at 50-65 USD per hour across North American and international healthcare systems

Skills this role asks for

medical coding expertiseprior authorization managementrevenue cycle operationsclaims and denials handlingpayer portal systemsehr and coding toolshealthcare compliance knowledgecoding audit proceduresclinical documentation integritymanaged care reimbursement

What the interview is likely to probe

  1. 1.Designing multi-layered administrative scenarios

    Strong task design requires understanding interconnected healthcare operations, so interviewers assess whether you build complexity that authentically tests judgment rather than creating simplistic checklists.

    Expect something like: “Describe a realistic denial scenario involving a coding decision you'd dispute, the required appeals documentation, payer response timeframes, and secondary billing implications. Why does this scenario effectively test operational competency?”

  2. 2.Navigating regulatory constraints and compliance

    Healthcare operations demand precision around HIPAA, coding regulations, and payer requirements, so task design that superficially addresses compliance betrays insufficient domain knowledge.

    Expect something like: “You're designing a claims appeal task where the medical record lacks documentation supporting the submitted code. Walk through the correct regulatory response and how you'd evaluate whether an AI solution handles this appropriately.”

  3. 3.Constructing authentic payer portal workflows

    Realistic tasks depend on understanding specific portal interfaces and submission requirements, distinguishing between scenarios that actually occur versus those reflecting incomplete platform familiarity.

    Expect something like: “A prior authorization submission requires multi-step payer portal navigation with specific form sequencing. Describe what makes the portal workflow authentic, and what AI solution approach would you score as competent?”

  4. 4.Assessing problem-solving judgment in gray areas

    Healthcare operations often involve ambiguity - incomplete documentation, payer policy interpretation, appeal strategy choices - so evaluation requires distinguishing reasonable judgment from errors.

    Expect something like: “A claim receives a partial denial with unclear payer reasoning. What additional information would you require before appealing? How would you grade an AI approach that appeals versus one requesting clarification first?”

  5. 5.Balancing realism against task scoping

    Authentic scenarios can spiral into overwhelming complexity, so mature judgment involves designing assessable tasks that highlight genuine competency without becoming intractable.

    Expect something like: “You're designing a revenue-cycle scenario but realize it requires understanding three different payer policies and four system interfaces. How would you refocus this to test core competency without overwhelming scope creep?”

How to prepare

  • Document a complex healthcare operations challenge you managed - denials, payer implementation, or coding audits - with your decision process
  • Map out the primary payer portal systems and EHR platforms you use most frequently, noting key workflow differences and common implementation complications
  • Outline your organization's internal processes for common problems - appeal routing, documentation requests, secondary billing - that distinguish competent execution

Facts

Pay
$50–65/hr
Commitment
hourly
Hours
40 per week
Work arrangement
remote · Remote
Posted
9/16/2026